Refund Policy

1. Subscription Refunds

All subscription payments are processed by our authorized payment processor. If you are unsatisfied with the Service within the first 14 days of a paid subscription, you may request a full refund by contacting us using the details in section 6. After 14 days, subscription fees are non-refundable.

2. Service Delivery

Hajza is cloud-based software delivered entirely online; there is no physical product to ship. You use it in your web browser as soon as you sign in. A new account starts with a free 30-day trial that needs no payment. When you pay by card through our payment processor, your paid access is extended as soon as the payment is confirmed. When you pay by bank transfer, it is extended once we have confirmed the transfer has reached us. If your paid access period ends without a renewal, paid features are unavailable until you renew; your data is kept and is available again as soon as you do.

3. Cancellation

You may cancel your subscription at any time from the Billing page. Upon cancellation, you will retain access to paid features until the end of your current billing period. No partial refunds are issued for unused time within a billing period.

4. Exceptions

Refunds may be granted at our discretion in cases of billing errors, service outages lasting more than 24 consecutive hours, or duplicate charges. Contact us with details of your situation.

5. Refund Process

Approved refunds are issued to the original payment method through the payment provider used for the original transaction, and typically appear on your statement within 5-10 business days.

6. Contact

For a refund request, email us at hello@hajza.com with your account details and the reason for the request, or call us on +92 308 5611046.