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We collect information you provide directly: account details (name, email, phone), business information (venue name, address), customer data you enter, booking and payment records, and usage data. We also automatically collect device information, IP addresses, and usage patterns to improve the Service.
We use your information to provide and maintain the Service, process payments through our authorized payment processor, send transactional communications (booking confirmations, receipts), improve and personalize the Service, provide customer support, and comply with legal obligations.
We do not sell your personal data. We share information only with: our authorized payment processor (payment processing), cloud infrastructure providers (hosting), and as required by law. All third-party providers are bound by data processing agreements.
We implement industry-standard security measures including encryption in transit (TLS), secure credential storage, regular security updates, and access controls. Payment card data is handled exclusively by our PCI-DSS compliant payment processor and never touches our servers.
We retain your data for as long as your account is active. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law. Anonymized analytics data may be retained indefinitely.
You have the right to access your data, correct inaccurate data, request deletion of your data, export your data, and opt out of marketing communications. To exercise these rights, contact us using the details in section 7.
For privacy questions, or to exercise any of the rights above, email us at hello@hajza.com or call us on +92 308 5611046.
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